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Rooms and Guests2 Guests, 1 Room
Key details

About Resort

Carretera Chetumal Pto Juarez Km 266.3, Xpu Ha, Mexico, 77750

Barceló Maya Caribe, a 5-star family-friendly hotel, features luxurious accommodations and an all-inclusive service in the heart of the Riviera Maya. Guests have access to a grand pool complex, an exclusive U-Spa Wellness & Fitness Center, and the exciting Pirates Island water park.

Rooms & Amenities

The Barceló Maya Caribe offers bright and spacious rooms with stunning views, including Premium Level options like the Ocean Front Premium Level Suite and Swim-Up Junior Suite, which provide direct pool access. Each unit features complimentary Wi-Fi, a minibar, and modern comforts such as flat-screen TVs.

Dining & Bars

Dining options encompass three restaurants: a grill-style restaurant, an à la carte restaurant, and a buffet restaurant. Guests can also enjoy tropical drinks from 15 bars, including a 24-hour sports bar and disco bars.

Leisure & Activities

Leisure facilities feature eight pools, including shallow areas for children, a semi-Olympic pool, and a dedicated surf pool. The hotel also includes a water park for kids, an 18-hole mini-golf course, and various sports activities like tennis and water sports available through the on-site Dressel Divers Club.

Services & Business Facilities

For business travelers, the Barceló Maya Caribe boasts advanced audiovisual equipment and spacious venues within its complex, suitable for corporate events. The U-Spa offers wellness treatments, and there is a 24-hour medical service on-site for guests' convenience.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Superior Room
Max:
3 persons
420 sq. feet 
Bed options:
2 Double beds
Garden view
Shower
Coffee machine
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Premium Pool Side Junior Suite
Max:
2 persons
595 sq. feet 
Bed options:
1 King Size Bed
Sea view
Shower
Private pool
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Premium Oceanfront Junior Suite
Max:
2 persons
595 sq. feet 
Bed options:
2 Double beds
Sea view
Shower
Coffee machine
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Price and Room Availability Calendar

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Getting around

Explore a range of transportation options for your spa getaway

City Center
Xpu Ha 1.5 mi
Airports
Aeropuerto de Playa del Carmen (PCM) 14.5 mi
Cancun (CUN) 49.2 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences
What’s included

General

  • Non-smoking rooms
  • Wi-Fi
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Baggage storage
  • Private beach
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Hairdresser
  • Smoke detectors
  • Electric vehicle charging station
  • Fire extinguishers
  • Key card access
  • Key access

Sports & Fitness

  • Fitness center
  • Wind surfing
  • Snorkeling
  • Tennis court
  • Bowling
  • Golf course
  • Pool tables
  • Table tennis
  • Yoga class

Services

  • Paid airport shuttle
  • Room service
  • Housekeeping
  • Car rental
  • Laundry
  • Tours/Ticket assistance
  • Welcome drink

Dining

  • In-room breakfast
  • Restaurant
  • Poolside snack bar
  • Snack bar
  • Dinner
  • Special diet menus

Business

  • Business center
  • Meeting/ Banquet facilities

Children

  • Cribs
  • Babysitting/Child services
  • Playpen
  • Children's buffet
  • Board games
  • Water slides
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Sun loungers
  • Aqua park
  • Live entertainment
  • Garden area
  • Spa & wellness center
  • Solarium
  • Sauna
  • Steam room
  • Pedicure
  • Manicure
  • Waxing
  • Body scrub
  • Facial
  • Treatment room
  • Massage
  • Shallow end
  • Make up services

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area
  • Dressing area
  • Patio
  • Terrace
  • Garden furniture
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Location

Carretera Chetumal Pto Juarez Km 266.3, Xpu Ha, Mexico, 77750
Map view
Carretera Chetumal Pto Juarez Km 266.3, Xpu Ha, Mexico, 77750
Nearby
Night club
Rauxa Show
100 ft
Restaurants
Marenostrum
900 ft
Calle 20 Esq 25 Playa Del Carmen Quintana Roo

Reviews and Ratings <br />

Feedback from previous guests about their experience.
84%
loved the resort and would return for another relaxing stay
8.4/10
Great
Rooms
7.0
Location
8.8
Service
5.3
Dining
6.0
Guest reviews
8.4/10
based on 5 reviews
4.5/5 based on 8934 reviews
7.5
7.5/10 based on 72 reviews
#4 of 20 hotels in Puerto Aventuras based on Tripadvisor
Jack
United Kingdom, February  2025
6.8/10

The resort has a stunning property and lovely beach, but cleanliness and service left much to be desired. Our room had significant issues and the dining experience was underwhelming, especially with the limited restaurant availability. Overall, while the amenities are appealing, the lack of consistent service made our stay less enjoyable than expected.

Rooms
Our room was in poor condition upon arrival, with a non-flushing toilet and inadequate cleanliness. Despite the beautiful view in the upgraded room, our experience was compromised by maintenance issues. Rating: 3/10
Service
Service was a mixed bag; while some staff were helpful, many seemed overwhelmed and unresponsive. The inconsistencies made it challenging to feel taken care of during our stay. Rating: 4/10
Location
The location is beautiful, with great access to the beach and amenities. The property is well-maintained, making it enjoyable to explore. Rating: 8/10
Dining
Dining was hit or miss; the quality of food was lacking, and our ability to secure reservations at specialty restaurants was very limited. Rating: 5/10
Facilities
The facilities, including the pool and beach areas, were quite nice, featuring great amenities for relaxation. Rating: 8/10
Charlotte
United Kingdom, November  2024
6.8/10

While the hotel boasts beautiful grounds and a stunning beach, my experience was marred by lackluster service and unexpected charges for activities. Although the rooms were nice, the overall interaction with staff left much to be desired, overshadowing the lovely facilities.

Rooms
7.0
The room was pleasant and nicely maintained, but we experienced some issues with air conditioning and key cards during our stay, which detracted from the overall comfort.
Service
5.0
The service was a significant letdown; staff seemed unsure and unhelpful at times, and we faced delays with our bags and restaurant service.
Location
9.0
The hotel's location was great, with easy access to the beach and pool facilities, which was definitely a highlight.
Dining
6.0
Dining options were decent, but the dining experience felt rushed, and there were some inconsistencies in drink service.
Facilities
8.0
The pool and beach areas were well-kept and offered plenty of space for relaxation, but the lack of clear information about activities was frustrating.
Oscar
United Kingdom, November  2024
6.4/10

Our family vacation at the resort provided us with some enjoyable moments, especially the beautiful beach and clean pools. However, we faced several issues upon check-in which left us feeling frustrated, and the dining experience didn't quite live up to the expectations we had. The service could use improvements as we often felt neglected during our meals.

Rooms
6.0
We stayed in ocean view premium level rooms which were quite nice, but we had multiple issues with keys and the bedding setup.
Service
5.0
Service had its highs and lows; while some staff were wonderful, we experienced disorganization at check-in and a lack of server presence in the dining area.
Location
8.0
The resort is located in a stunning area with a beautiful beach, but we had a few inconveniences due to the distance of our assigned rooms from certain amenities.
Dining
6.0
The food was okay but often not warm, and we found it challenging to discover meals we truly enjoyed. Buffets feel crowded and noisy.
Facilities
7.0
We found the pools clean and inviting, though they were a bit cold during our stay. Some facilities seemed in need of updates.
Cameron
United Kingdom, September  2024
8.0/10

I had a great time at the resort, enjoying the spacious beach area and well-maintained pools. The room was lovely with an ocean view, although I did experience a few minor issues. The dining options were pretty good overall, with some standout a la carte restaurants. However, the service was a bit inconsistent, and the value for money could be improved, especially with extra charges for some amenities.

Rooms
8.0
The room was recently updated and beautifully designed, though I noticed a lack of shelves or drawers for clothing.
Service
6.0
The service was friendly, but there were moments of disorganization during check-in, and I had to ask multiple times for information.
Location
10.0
The resort boasts an excellent location with direct access to a huge beach and several pool areas, making it easy to enjoy both.
Dining
7.0
I found the dining experience enjoyable, particularly in the a la carte restaurants; however, some buffet options left room for improvement.
Facilities
9.0
The facilities, including the pools and beach, were exceptional and well-maintained, providing a lovely atmosphere for relaxation.
Daniel
United Kingdom, September  2024
6.6/10

I recently stayed at this resort with my family and encountered both highs and lows. The rooms were pleasant and well-kept, but the service left something to be desired. The location is great, especially since the beach is beautiful and relaxing. However, the dining options could use some improvement, particularly in terms of better food quality and variety. Overall, we had some enjoyable moments, but there were too many little annoyances that impacted our experience.

Rooms
7.0
The rooms were nice, re-done, and well-kept, though the walls were quite thin, making it a bit noisy at times.
Service
6.0
Service was inconsistent; while some staff were helpful, others seemed indifferent and not overly attentive.
Location
8.0
The location is excellent with beautiful beach access, but it can get busy, which sometimes hindered service.
Dining
5.0
The dining experience was hit or miss; while some restaurants had excellent service, the overall food quality was lacking and often not warm enough.
Facilities
7.0
The facilities were clean and the pools were nice, but the lack of drink service around the pool was disappointing.
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